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Frequently Asked Questions (FAQs)

Frequently Asked Pre-Sales Questions


Q. Okay, I paid-- how do I setup my account?
A. After signing up and submitting your payment to PayPal, PayPal will redirect you to the Account Setup page. You should fill in and submit the account information requested. The information will be reviewed and your account setup on the server within 24 hours of submission, after which-- you will receive an email with other important information about how to access your service.

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. Visa, MasterCard, American Express via PayPal

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we do allow adult sites. However, only family friendly sites can be listed in the WiredPages Business Directory

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. How long does it take to setup my account?
A. Your account will be setup within 2 hours of sending your account information, i.e., domain name, username, password... to us. See Account Setup page.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reasons we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

Frequently Asked DNS Questions


Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail, if you have lost your welcome email you can email us requesting your dns.

Frequently Asked Control Panel Questions


Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To create a sub-domain login to your control panel and click "sub-domains". Follow the instructions that are provided on the page that is presented.

Frequently Asked FTP Questions


Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Frequently Asked Path Questions


Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Frequently Asked E-mail Questions


Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Frequently Asked CGI/ASP/PHP/MySql/JSP Questions


Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Frequently Asked Questions-- Software Verisons


Q. What version of php are you using?
A. We are using version 4.4.4

Q. What version of perl are you using?
A. We are using version 5.8.7

Q. What version of MySQL are you using?
A. We are using version 4.1.21-standard

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Frequently Asked Billing Questions


Q. How do I get the 7 day money back?
A. Simply email us [support@hosting-q.com] your username, password, and why you wish to cancel within seven days. We will process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. You will receive an invoice.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

Frequently Asked SSL Questions


Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ -- A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know? A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Frequently Asked SubDomain Questions


Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hosting-q.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain? A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Frequently Asked Addon Domain Questions


Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Frequently Asked Hardware Questions


Q. What are your hardware specifications?
A. Our standard hardware, unless otherwise specified:
  • Dual XEON Supermicroš X5DPA-GG
  • Two 2.40GHz Xeon 512K Cache FSB533
  • 4Gb DDR 266MHz ECC Reg.
  • 3Ware IDE RAID
  • 3 80G IDE Drives setup as follows
    • 2 Drives are setup as RAID 1, for more information on RAID visit here
    • 1 Drive is setup as backup drive
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PowerTwo JSP Support

  • PowerOne+
  • JSP Support
  • Sub-domains
  • FTP
  • 100 GB Bandwidth
  • $200.00/yr
Add ASP SupportYesNo
cPanel & Fantastico included-- learn more...

PowerThree-- Plus

  • Site
  • Blogs
  • Site Insurance
  • Forums
  • eCommerce
  • $300.00/yr
Add ASP SupportYesNo
cPanel & Fantastico included-- learn more...

PowerFour-- JSP Support Plus

  • SmallBusiness
  • JSP Support
  • Sub-Domains
  • FTP, eMail
  • Site Insurance
  • $360.00/yr
Add ASP SupportYesNo
cPanel & Fantastico included -- learn more...

Special Notes #1

ImageBloggers there is a one time fee to setup your blog. Setup includes installation of your blog platform software, plugins, custom template, template installation and import of existing blog data if required.

The setup fee depends on what your requirements are, but in general should be around $100.00 per blog installation. We are offering this deeply discounted service because you are hosting with us. For an estimate-- contact QiSoftware

Special Notes #2

ImagePLUS PLANS [PowerThree & PowerFour] come with custom software and installation service. What does this mean? Think of it as an insurance policy. If your blog template needs emergency "fixing" or something similar-- we will correct the problem within 24 hours of notice. We will also keep your Content Management Service applications and messages boards up to date with the latest software releases.

In summary, our plus plans offer:
  • Custom Programming
  • Software Application Installation/Updates
    1. Latest Software Releases
    2. Plugin Installation
    3. Blog Installation
    4. Other Software Installs
  • Emergency Template Repairs
  • Business Customers-- Free Listing in Business Directory
  • SEO
Custom programming, "fixing" and installation procedures are not to exceed 15 hours for any month for BusinessPlus customers and 10 hours a month for Personal Plus customers. Custom programming in some instances can cost $85.00 per hour. Installation of software between $25.00 and $75.00 per install. This information provided to give you an idea of the cost savings we are offering with our plus plans.

Domain Registration & Transfer

There are several ways to register or transfer a domain. Contact support for details.
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